Refund Policy

Your challenge fee is a one-time charge for the evaluation service. It is not a deposit and you are never funding a balance. What you earn from a Funded Account is your profit split, paid on demand.

On the Classic plan, the fee is returned in full when you pass: it is added on top of your first payout from the Funded Account earned by that Evaluation. On Sprint, Sprint Turbo, and Instant, the fee is not returned when you win. The only other route to a refund is the pre-trade cancellation window in Section 2.

You can cancel an Evaluation for a full refund within twenty four hours of purchase, provided you have not placed a trade on it. Once you place your first trade, or once twenty four hours have passed, Section 3 applies.

Duplicate purchases made in error are refunded in full on request. If your identity verification is rejected and you are therefore unable to receive payouts, the fee for the affected Evaluation is refunded in full, provided the rejection is not the result of sanctions exposure or false information supplied by you.

Once your first trade is placed on an Evaluation, the fee is not refundable on failure, whatever the plan. The fee buys the evaluation itself, and by trading you have used it. This is the standard position across prop firms and we state it before you pay, not after. The Classic pass refund in Section 1 is a feature of passing, not a refund route: it is paid with your first funded payout, never as a standalone reversal of the charge.

Nothing in this policy limits rights that the consumer law of the place where you live grants you and does not allow you to waive.

If you believe a charge is wrong, contact us first: most disputes are resolved within a day, and a payment dispute filed with your card issuer without contacting us is treated as a breach of the Agreement. Where a chargeback is filed on a fee for a service you have used, we may close your accounts, suspend pending payouts while the dispute is investigated, refuse future purchases, and contest the chargeback with our records of your order, trading activity, and communications.